EKEN H9 Problem FAQ

EKEN  /   /  By el Producente

Many EKEN H9 problem seem to be reported on the internet and it appears always the same questions pop up. This is a FAQ of some EKEN H9 problems you might discover. Check out this Facebook group, in the file section you will find the latest firmware including manual:

 EKEN H9 User Group – File Section


EKEN H9 Problem FAQ


 Fake vs Original EKEN

The following information is from EKEN:

  • Any firmware model with “icam” name in it, is not EKEN.
  • Any firmware between September 2015 – August 2016 that do not have two letters after the version dates is not from EKEN. EKEN firmware should say, for example: 160627LY. (Letters vary from LY, LJ, SY, SJ, and etc.) The numbers represent year/month/date, and letters represent screen/lens type.
  • Firmware 160712LY is not from EKEN.
  • Check camera batteries; all genuine EKEN cameras produced after January 2016 should come with batteries with rounded corners.


Firmware Naming System:

The very old naming system starting with 150… and didn’t have letters at the end.

This system was followed by putting letters at the end of the version Sept 2015 – August 2016 (see picture left)

The latest naming system (see picture right) has 3 lines and is used since August 2016. The EK (STD_EKBTR in the second line) stands for EKEN.


Firmware Naming System left: Sept. 2015 – August 2016 // right: after August 2016


Batteries & Housing:

New, original EKEN cameras produced after January 2016 have rounded batteries & a round underwater housing:
(more infos about the batteries later on in this article).

New EKEN batteries

New EKEN batteries

New EKEN underwater case

New EKEN underwater case


 Where to get Original EKEN cameras?

Currently EKEN recommends to buy via Amazon, as this is their official sales channel. These are the official EKEN stores on the various local Amazon websites:



These seller were confirmed by several users to ship original EKEN products and the right cameras:

Seller on Aliexpress:


EKEN is back on Gearbest! (confirmed by EKEN)

  • EKEN H9R: 40.99 USD
  • Be aware, there also a H9 camera – not EKEN ! – it’s a different camera!


was confirmed by EKEN to sell original products!


 4K & 1080p 60fps not possible

EKEN H9 problem - 4K and 1080p 60fps not available

EKEN H9 – 4K and 1080p 60fps not available

EKEN H9 doesn’t show 4K and 1080p 60fps resolution options

Please make sure to use a microSD card that is min. class 10 / U1 speed. Most EKEN cameras are compatible with 16GB or 32GB cards. Anything above 32GB needs to be formatted to FAT32. Cards smaller than 16 GB can also result showing this screen. Also, make sure video looping is disabled to access higher resolutions.

Also check if you might got a fake card stating a higher writing speed. Here’s a software for PC where you can check the speed.


720p 120fps not possible

EKEN H9 problem - 720p 120fps not available

EKEN H9 720p 120fps not available

EKEN H9 doesn’t show 720p 120fps resolution/framerate setting

The option was disabled for some firmware versions in 2015. Current original models should have this option. Be aware EKEN H9se and H9Rse don’t offer 720p 120fps and can’t be upgraded. As mentioned at the beginning, check the Facebook group for the latest files.


 EKEN H9 Types

EKEN H9 vs EKEN H9se

EKEN H9 vs EKEN H9se


There are several versions of EKEN H9 camera:

This was the first camera released and doesn’t have a remote (and can’t be upgraded to use a remote).

which includes a remote controller. The firmware is different, don’t use H9 firmware for H9R!

EKEN H9se:
is cheaper and uses has cheaper parts, see graphic above! EKEN H9se requires a different firmware and doesn’t have 720p 120fps! You can’t upgrade a H9se to a H9!

same as H9se – cheaper version of H9Rse. Different firmware, don’t mix it up!

which is a renamed version of EKEN H2se.

EKEN H9 Pro:
this model has a 14MP Panasonic sensor. In contrast to H9, H9R and H9se it offers real, native 4K resolution; but only 60fps in 1080p.

EKEN H9 Plus:
this model has a 12 MP Sony sensor. Same as H9 Pro it offers real, native 4K, but in contrast to Pro 120fps in 1080p. This is the EKEN H9 series camera with the best specs!



 Which EKEN model?


Here’s a comparison chart of currently available EKEN cameras:
If you want more information on out of production models like EKEN V8s, EKEN H8 Plus or EKEN H9 Pro – visit my EKEN comparison article.

ModelEKEN H5s PlusEKEN H6sEKEN V50 ProEKEN H7 blackEKEN H7sEKEN H8/H8R/H8sEKEN H9R PlusEKEN H9/H9R/H9s
EKEN H5s Plus

EKEN H5s Plus



EKEN Alphawise V50 Pro

EKEN Alphawise V50 Pro

EKEN H7 black

EKEN H7 black









Remarkskull designalso branded
"Alfawise EKEN"
out of production(to be confirmed)
Sensor12,4 MP
Sony IMX 078
14 MP
Panasonic 34110
13 MP
Sony IMX 258
12,4 MP
Sony IMX078
14 MP
Panasonic 34112
12,4 MP
Sony IMX078
14 MP
Panasonic 34112
4 MP
Omnivision OV4689
ProcessorAmbarella A12S75Ambarella A12S75Ambarella A12S75Ambarella A12S75Sunplus 6350Ambarella A12S75 Ambarella A12Sunplus 6350 chip
Lens / FOV170°170°170°170°170°170°170°170°
4K Resolution
max. framerate
native (real 4K)
native (real 4K)
native (real 4K)
native (real 4K)
native (real 4K)
interpolated (not real 4K)
interpolated (not real 4K)
interpolated (not real 4K)
2,7K – Resolution
max. frame rate
1080p –Resolution
max. frame rate
720p Resolution
max. frame rate
Image Stabilizationyes
up to 4K 30fps
up to 4K 25fps
up to 4K 25fps
Photo Resolution
(native - unscaled)
12 MP14 MP13 MP12 MP
16 MP interpolated
14 MP12 MP14 MP4 MP
Display2" touchscreen2" live view2" live view2" live view2" touchscreen2" live view2" touchscreen2" live view
Front Displayyesyesnononoyesnono
Facebook Livenononononoonly H8snoonly H9s
Battery1050 mAh1050 mAh1050 mAh1050 mAh1050 mAh1050 mAh1050 mAh1050 mAh
Remote Controlyesyesyesyesyesonly H8R & H8syesonly H9R & H9s
Portsmicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMI
A/V out via USBnononononononono
Mic in via USBnononononononono
Dimension (mm)59.3 x 21.4 x 41.159.3 x 21.4 x 41.159.3 x 21.4 x 41.159.3 x 21.4 x 41.159.3 x 21.4 x 41.159.3 x 21.4 x 41.1?59.3 x 24.6 x 41.1
Mounts & Caseincludedincludedincludedincludedincludedincludedincludedincluded
Aliexpress (ATPowers)
confirmed retailer
$ 88.77$ 74.99$ 45.98---$ 64.11EKEN H9:$ 36.99
EKEN H9R:$ 44.99
Banggood$ 122.99$ 91.99$ 71.99$ 101.99-$ 75.99$ 91.99H9: $ 49.99
H9R: $ 44.99
Gearbest:$ 133.15$ 87.99$ 56.99----H9R: $ 46.99
Amazon US
(official EKEN store)
---EKEN H9R:


Latest Firmware?

Be aware there are several types of EKEN H9 cameras (they have a different screen), and you have to select the right firmware for the type of camera you have! There are also different variants: H9R with remote, H9se & H9+ with cheaper parts – they use different firmware this is just for H9!!!!


H9 screen type 1 Version: 150826, 150910, 150910SJ, 150928, 150928SJ, 151005, 151005SJ, 151009, 151103, 151103SJ, 151128, 151128SJ, 151204, 151208, 151208SJ, 151229, 151229SJ, 160108, 160108SJ, 160421SY, 160701SY

Latest firmware to update versions mentioned above: 160701SY – Download from EKEN

H9 screen type 2 Versions: 150911, 150911RJ, 150914, 150914LY, 151010, 151015, 151127, 151207, 151228LY, 151230, 160106, 160108, 160108LY, 160222, 160304, 160309LY, 160309LY(4k25), 160326, 160421LY, 160627LY, 160827LY
(ONLY FOR LY or EKBTA versions)

Latest firmware to update versions mentioned above: 160827LY – Download from EKEN

H9 type EKXTR version:

Latest firmware to update EKXTR versions: 160926-XTR – Download from EKEN
(ONLY FOR EKXTR versions)

H9 type EKR version:

Latest firmware to update EKR versions: 20161117-EKR Download from EKEN

H9 type EKBTR version:

Latest firmware to update EKBTR versions: 160822-LYR Download from EKEN



I don’t have historic data for EKEN H9R. Here are the links EKEN provides:


H9SE Special Edition


H9RSE Special Edition


H9+ (Renamed H2se)

H9 Pro

H9 Plus


Video Tutorial from EKEN



EKEN H9 problem - WIFI NG

EKEN H9 – WIFI NG problem

Display shows WIFI NG! and there is no wifi connection

The problem is firmware related, try another firmware or restore the camera. Files are here


 Real 4K?

Does EKEN H9 record real 4K?

No, EKEN H9 has a 4MP sensor – 4K resolution equals 8MP. The image is interpolated (upscaled). Take a look at the H9 & H8 series chart to find out which cameras are real 4K and which are interpolated. (EKEN H9 Pro and H9 Plus are real 4K)



Can I use EKEN H9 as a webcam?

Yes, remove the SD card and connect it to your computer via cable.


 Overwrites Videos

My camera overwrites earlier recorded videos

Make sure to turn off “looping video”, and use a class10 micro SD card with FAT32 format. Any capacity above 32GB will need to be formatted to FAT32. The format exFAT does not work!



The battery drains fast, recording times are very short

There are two types: rounded batteries (new) – not rounded (old)  batteries. The new rounded batteries have better performance. The older ones drained out fast. The old not rounded batteries are the same size as SJCAM SJ4000 series batteries. They currently fit in EKEN H9 cameras that came with rounded batteries as the slot is still square. Attention, this might change – EKEN H8 has a rounded slot!

EKEN H9 - new batteries are rounded, but the slot is still the same

EKEN H9 – white camera came with new rounded battery, but fits the non rounded battery that came with the older model. (and vice versa).


 colored stripes

Camera shows colored stripes on the screen / footage

Your camera is faulty (I guess connections/wiring), contact reseller to get a replacement.


10 Minute Recording

EKEN H9 only records 10 minute videos

The limitation is set at 10 minutes for all EKEN cameras (most action cameras in general), because file sizes above 10 minutes may exceed 4GB, and the microSD format FAT32 only supports up to 4GB files. You can stitch the videos together when editing the video.


 white screen

Camera shows a white screen after updating the firmware

A white screen usually means the wrong firmware was installed.

Dave wrote an excellent instruction in the mentioned EKEN H9 Facebook Group – “white screen solver” Please check it out.


 black or blue screen

EKEN H9 doesn’t power up anymore and has a black screen or only shows a blue light on the screen

Dave wrote an excellent instruction. Flow these steps:

Files you need to download and unpack before starting with step 1: 

Recovery + short manual 

White screen solver 


Step 1 

You have to disable driver enforcement or driver certification before continuing to step 2. If you have windows XP you are lucky and can skip this step.

Step 2 

Remove your SD-card and the battery from the camera.

Step 3 

From the downloaded and unpacked recovery file, Install the driver SPCA6350 from directory 1

Step 4 

Open the program FRM from directory 2 and click OK because you get a message USB device not connected.

Step 5 

Connect your camera to the PC, while holding the “UP” button on the side of the camera. Watch in the right corner in the windows task bar, if the driver loads correctly. (if you missed it don’t worry and continue to step 6), let go of the up button.

Step 6 

Press F5 and watch what happens. If FRM says programming and there is a little progress wait till the message pops up and says “ ISP Finished”. After that disconnect the camera from your PC.

If you are getting the message “Check ISP Core ERROR!” the driver has not loaded correctly, You can check this also in device manager in windows. If the camera is connected as “Generic USB device” you have to manually update that driver to the SPCA6350. Right click on the camera and choose update driver, then choose search my computer (automaticly will not work) and search for the SPCA6350 driver. After installed it correct go back to step 4

Step 7 

If all steps were followed successfully you are now ready to check if it worked. Put the battery in the camera and turn the camera on without SD-card. If It works congratulations, if you have a white screen, turn the camera off put the unpacked file “SPHOST.brn” from white screen solver on an empty SD-Card put it in the camera and just turn your camera on. Wait till it goes off automaticly. Remove the SD-card format it on the PC and turn your camera on.

If all steps are followed carefully, then your camera must work like normal again.


Time-lapse doesn’t do a video

Currently EKEN V8s is the only EKEN camera that does video time-lapses, hence a video file is created. All other EKEN cameras do photo time-lapses. That means the camera records several individual photos, that you have to combine into a video on your computer. Read more in my tutorial: Time-Lapse tutorial.


If you discovered any other EKEN H9 problem, please leave a comment:

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