EKEN H9 Problem FAQ

EKEN  /   /  By el Producente

Many EKEN H9 problem seem to be reported on the internet and it appears always the same questions pop up. This is a FAQ of some EKEN H9 problems you might discover. Check out this Facebook group, in the file section you will find the latest firmware including manual:

 EKEN H9 User Group – File Section

 

EKEN H9 Problem FAQ

 

 Fake vs Original EKEN

The following information is from EKEN:

  • Any firmware model with “icam” name in it, is not EKEN.
  • Any firmware between September 2015 – August 2016 that do not have two letters after the version dates is not from EKEN. EKEN firmware should say, for example: 160627LY. (Letters vary from LY, LJ, SY, SJ, and etc.) The numbers represent year/month/date, and letters represent screen/lens type.
  • Firmware 160712LY is not from EKEN.
  • Check camera batteries; all genuine EKEN cameras produced after January 2016 should come with batteries with rounded corners.

 

Firmware Naming System:

The very old naming system starting with 150… and didn’t have letters at the end.

This system was followed by putting letters at the end of the version Sept 2015 – August 2016 (see picture left)

The latest naming system (see picture right) has 3 lines and is used since August 2016. The EK (STD_EKBTR in the second line) stands for EKEN.

eken-new-firmware-naming-system

Firmware Naming System left: Sept. 2015 – August 2016 // right: after August 2016

 

Batteries & Housing:

New, original EKEN cameras produced after January 2016 have rounded batteries & a round underwater housing:
(more infos about the batteries later on in this article).

New EKEN batteries

New EKEN batteries

New EKEN underwater case

New EKEN underwater case

 

 Where to get Original EKEN cameras?

Currently EKEN recommends to buy via Amazon, as this is their official sales channel. These are the official EKEN stores on the various local Amazon websites:

Amazon:

These seller were confirmed by several users to ship original EKEN products and the right cameras:

Seller on Aliexpress:

Gearbest
Attention: this is the offer for original EKEN H9 – this is the offer for H9 camera – there is a difference!
The EKEN V8s offer on Gearbest is confirmed to be original EKEN camera.

Banggood
Banggood is confirmed by EKEN to sell original products and they have the most EKEN products on stock!
(At the beginning there was a mix-up of H9 and H9se versions, but now each version is clearly listed).
Check: EKEN products on Banggood.

 

 4K & 1080p 60fps not possible

EKEN H9 problem - 4K and 1080p 60fps not available

EKEN H9 – 4K and 1080p 60fps not available

EKEN H9 doesn’t show 4K and 1080p 60fps resolution options

Please make sure to use a microSD card that is min. class 10 / U1 speed. Most EKEN cameras are compatible with 16GB or 32GB cards. Anything above 32GB needs to be formatted to FAT32. Cards smaller than 16 GB can also result showing this screen. Also, make sure video looping is disabled to access higher resolutions.

Also check if you might got a fake card stating a higher writing speed. Here’s a software for PC where you can check the speed.

 

720p 120fps not possible

EKEN H9 problem - 720p 120fps not available

EKEN H9 720p 120fps not available

EKEN H9 doesn’t show 720p 120fps resolution/framerate setting

The option was disabled for some firmware versions in 2015. Current original models should have this option. Be aware EKEN H9se and H9Rse don’t offer 720p 120fps and can’t be upgraded. As mentioned at the beginning, check the Facebook group for the latest files.

 

 EKEN H9 Types

EKEN H9 vs EKEN H9se

EKEN H9 vs EKEN H9se

 

There are several versions of EKEN H9 camera:

EKEN H9:
This was the first camera released and doesn’t have a remote (and can’t be upgraded to use a remote).

EKEN H9R:
which includes a remote controller. The firmware is different, don’t use H9 firmware for H9R!

EKEN H9se:
is cheaper and uses has cheaper parts, see graphic above! EKEN H9se requires a different firmware and doesn’t have 720p 120fps! You can’t upgrade a H9se to a H9!

EKEN H9Rse:
same as H9se – cheaper version of H9Rse. Different firmware, don’t mix it up!

EKEN H9+:
which is a renamed version of EKEN H2se.

EKEN H9 Pro:
this model has a 14MP Panasonic sensor. In contrast to H9, H9R and H9se it offers real, native 4K resolution; but only 60fps in 1080p.

EKEN H9 Plus:
this model has a 12 MP Sony sensor. Same as H9 Pro it offers real, native 4K, but in contrast to Pro 120fps in 1080p. This is the EKEN H9 series camera with the best specs!

Here’s a chart of the differentH9 Versions:

Model:EKEN
H9 / H9R
EKEN
H9s
EKEN
H9se
EKEN
H9 Plus
EKEN
H9 Pro
Sensor4 MP Omnivision
OV4689
4 MP Omnivision
OV4689
4 MP
GC4603
12,4 MP Sony
IMX 117
14 MP Panasonic
34110
ProcessorSunplus 6350Sunplus 6350Sunplus 6350Ambarella A12S75Ambarella A12S75
Lens / FOV170°170°150°170°170°
4K Resolution
max. framerate
25fps
interpolated
25fps
interpolated
25fps
interpolated
30fps
native (real 4K)
30fps
native (real 4K)
2,7K – Resolution
max. frame rate
30fps30fps30fps60fps30fps
1080p –Resolution
max. frame rate
60fps60fps60fps120fps60fps
720p Resolution
max. frame rate
120fps120fpsno240fps120fps
Display2" live view2" live view2" live view2" live view2" live view
Front Displaynonononono
Battery1050 mAh1050 mAh1050 mAh1050 mAh1050 mAh
WiFiyesyesyesyesyes
Image Stabilizationnonononono
Live Streamnoyesnonono
Remote Controlonly H9Ryesonly H9Rseyesyes
Portsmicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMI
A/V out via USBnonononono
Mic in via USBnonononono
Dimension (mm)59.3 x 24.6 x 41.1
same as SJCAM
59.3 x 24.6 x 41.1
same as SJCAM
59.3 x 24.6 x 41.1
same as SJCAM
59.3 x 21.4 x 41.1
same as GoPro
59.3 x 21.4 x 41.1
same as GoPro
Mounts & Caseincludedincludedincludedincludedincluded
Aliexpress (ATPowers)
confirmed retailer
39.99 USDn/an/an/an/a
GearbestEKEN H9:
n/a
EKEN H9R:
40.99 USD
n/an/an/an/a
BanggoodEKEN H9:
37.99 USD
EKEN H9R:
40.99 USD
Coupon Code: EKEN20%3
EKEN H9:
39.99 USD
EKEN H9Rse: n/a99.99 USD
coupon code: EKEN20%3
99.99 USD
Coupon Code: EKEN20%3
Amazon US
(official EKEN store)
$69.99[[Amazon_Link_Text]]n/an/an/a
Amazon DE
(official EKEN store)
EUR 79,99EUR 80,99n/an/an/a
Amazon UK
(official EKEN store)
£69.99[[Amazon_Link_Text]]n/an/an/a

 

EKEN H8 series

Non of the EKEN H9 series cameras offers a front screen and also non of them offers Image stabilisation. If you want these features, take a look at the EKEN H8 series cameras:

ModelEKEN H6sEKEN V8sEKEN H8 PlusEKEN H8 ProEKEN H8/H8R
Sensor14 MP Panasonic
34110
14 MP Panasonic
34110
12,4 MP Sony
IMX 117
12,4 MP Sony
IMX078
12,4 MP Sony
IMX078
ProcessorAmbarella A12S75Ambarella A12S75Ambarella A12S75Ambarella A12S75Sunplus 6350 chip
Lens / FOV170°170°170°170°170°
4K Resolution
max. framerate
30fps
native (real 4K)
25fps
native (real 4K)
30fps
native (real 4K)
30fps
native (real 4K)
30fps
interpolated (not real 4K)
2,7K – Resolution
max. frame rate
30fps30fps60fps60fps30fps
1080p –Resolution
max. frame rate
60fps60fps120fps120fps60fps
720p Resolution
max. frame rate
--240fps200fps120fps
Display2" live view2" live view2" live view2" live view2" live view
Front DisplayDataDataDataDataData
Battery1050 mAh1050 mAh1050 mAh1050 mAh1050 mAh
WiFiyesyesyesyesyes
Image Stabilizationyes
up to 4K 25fps
yes
up to 4K 25fps
yes
up to 1080p 30fps
nono
Remote Controlyesyesyesyesonly H8R
Portsmicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMImicro USB, micro HDMI
A/V out via USBnonononono
Mic in via USBnonononono
Dimension (mm)59.3 x 21.4 x 41.159.3 x 21.4 x 41.159.3 x 21.4 x 41.159.3 x 21.4 x 41.159.3 x 21.4 x 41.1
Mounts & Caseincludedincludedincludedincludedincluded
Aliexpress (ATPowers)
confirmed retailer
n/an/a139.98 USD110.98 USD90.58 USD
Gearbest87.99 USD109.99 USD---
Banggood87.99 USD
Coupon Code: EKEN20%3
95.99 USD
Coupon Code: EKEN20%3
129.99 USD
Coupon Code: EKEN20%2
95.99 USD
Coupon Code: EKEN20%2
69.99 USD
Coupon Code: EKEN20%2
Amazon US
(official EKEN store)
n/aOut of stock-Out of stockOut of stock
Amazon DE
(official EKEN store)
n/aDerzeit nicht verfügbar-Derzeit nicht verfügbarDerzeit nicht verfügbar
Amazon UK
(official EKEN store)
n/aOut of stock-Out of stockOut of stock

 

Latest Firmware?

Be aware there are several types of EKEN H9 cameras (they have a different screen), and you have to select the right firmware for the type of camera you have! There are also different variants: H9R with remote, H9se & H9+ with cheaper parts – they use different firmware this is just for H9!!!!

EKEN H9

H9 screen type 1 Version: 150826, 150910, 150910SJ, 150928, 150928SJ, 151005, 151005SJ, 151009, 151103, 151103SJ, 151128, 151128SJ, 151204, 151208, 151208SJ, 151229, 151229SJ, 160108, 160108SJ, 160421SY, 160701SY

Latest firmware to update versions mentioned above: 160701SY – Download from EKEN

H9 screen type 2 Versions: 150911, 150911RJ, 150914, 150914LY, 151010, 151015, 151127, 151207, 151228LY, 151230, 160106, 160108, 160108LY, 160222, 160304, 160309LY, 160309LY(4k25), 160326, 160421LY, 160627LY, 160827LY
(ONLY FOR LY or EKBTA versions)

Latest firmware to update versions mentioned above: 160827LY – Download from EKEN

H9 type EKXTR version:

Latest firmware to update EKXTR versions: 160926-XTR – Download from EKEN
(ONLY FOR EKXTR versions)

H9 type EKR version:

Latest firmware to update EKR versions: 20161117-EKR Download from EKEN

H9 type EKBTR version:

Latest firmware to update EKBTR versions: 160822-LYR Download from EKEN
(ONLY FOR LYR or EKBTR VERSION)

 

EKEN H9R

I don’t have historic data for EKEN H9R. Here are the links EKEN provides:

 

H9SE Special Edition

 

H9RSE Special Edition

 

H9+ (Renamed H2se)

H9 Pro

H9 Plus

 

Video Tutorial from EKEN

 

 WIFI NG!

EKEN H9 problem - WIFI NG

EKEN H9 – WIFI NG problem

Display shows WIFI NG! and there is no wifi connection

The problem is firmware related, try another firmware or restore the camera. Files are here

 

 Real 4K?

Does EKEN H9 record real 4K?

No, EKEN H9 has a 4MP sensor – 4K resolution equals 8MP. The image is interpolated (upscaled). Take a look at the H9 & H8 series chart to find out which cameras are real 4K and which are interpolated. (EKEN H9 Pro and H9 Plus are real 4K)

 

 Webcam?

Can I use EKEN H9 as a webcam?

Yes, remove the SD card and connect it to your computer via cable.

 

 Overwrites Videos

My camera overwrites earlier recorded videos

Make sure to turn off “looping video”, and use a class10 micro SD card with FAT32 format. Any capacity above 32GB will need to be formatted to FAT32. The format exFAT does not work!

 

Battery

The battery drains fast, recording times are very short

There are two types: rounded batteries (new) – not rounded (old)  batteries. The new rounded batteries have better performance. The older ones drained out fast. The old not rounded batteries are the same size as SJCAM SJ4000 series batteries. They currently fit in EKEN H9 cameras that came with rounded batteries as the slot is still square. Attention, this might change – EKEN H8 has a rounded slot!

EKEN H9 - new batteries are rounded, but the slot is still the same

EKEN H9 – white camera came with new rounded battery, but fits the non rounded battery that came with the older model. (and vice versa).

 

 colored stripes

Camera shows colored stripes on the screen / footage

Your camera is faulty (I guess connections/wiring), contact reseller to get a replacement.

 

10 Minute Recording

EKEN H9 only records 10 minute videos

The limitation is set at 10 minutes for all EKEN cameras (most action cameras in general), because file sizes above 10 minutes may exceed 4GB, and the microSD format FAT32 only supports up to 4GB files. You can stitch the videos together when editing the video.

 

 white screen

Camera shows a white screen after updating the firmware

A white screen usually means the wrong firmware was installed.

Dave wrote an excellent instruction in the mentioned EKEN H9 Facebook Group – “white screen solver” Please check it out.

 

 black or blue screen

EKEN H9 doesn’t power up anymore and has a black screen or only shows a blue light on the screen

Dave wrote an excellent instruction. Flow these steps:

Files you need to download and unpack before starting with step 1: 

Recovery + short manual 

White screen solver 

 

Step 1 

You have to disable driver enforcement or driver certification before continuing to step 2. If you have windows XP you are lucky and can skip this step.

Step 2 

Remove your SD-card and the battery from the camera.

Step 3 

From the downloaded and unpacked recovery file, Install the driver SPCA6350 from directory 1

Step 4 

Open the program FRM from directory 2 and click OK because you get a message USB device not connected.

Step 5 

Connect your camera to the PC, while holding the “UP” button on the side of the camera. Watch in the right corner in the windows task bar, if the driver loads correctly. (if you missed it don’t worry and continue to step 6), let go of the up button.

Step 6 

Press F5 and watch what happens. If FRM says programming and there is a little progress wait till the message pops up and says “ ISP Finished”. After that disconnect the camera from your PC.

If you are getting the message “Check ISP Core ERROR!” the driver has not loaded correctly, You can check this also in device manager in windows. If the camera is connected as “Generic USB device” you have to manually update that driver to the SPCA6350. Right click on the camera and choose update driver, then choose search my computer (automaticly will not work) and search for the SPCA6350 driver. After installed it correct go back to step 4

Step 7 

If all steps were followed successfully you are now ready to check if it worked. Put the battery in the camera and turn the camera on without SD-card. If It works congratulations, if you have a white screen, turn the camera off put the unpacked file “SPHOST.brn” from white screen solver on an empty SD-Card put it in the camera and just turn your camera on. Wait till it goes off automaticly. Remove the SD-card format it on the PC and turn your camera on.

If all steps are followed carefully, then your camera must work like normal again.

 

Time-lapse doesn’t do a video

Currently EKEN V8s is the only EKEN camera that does video time-lapses, hence a video file is created. All other EKEN cameras do photo time-lapses. That means the camera records several individual photos, that you have to combine into a video on your computer. Read more in my tutorial: Time-Lapse tutorial.

 

If you discovered any other EKEN H9 problem, please leave a comment:

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